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Troubleshooting SkyVault Outlook Integration

Use this information to help troubleshoot SkyVault Outlook.

Error when using a hybrid workflow in SkyVault Outlook
There is a known issue when using hybrid workflows in SkyVault Outlook (hybridworkflow.enabled=true). This function is currently not available in SkyVault Outlook Integration, and you will receive an error message when you attempt to start a new workflow in the Outlook Client:
An error has occurred in this dialog.
Message: 66
Unspecified error.
File transfer is not cancelled when instructed

In the SkyVault Outlook Client, if you copy a single file to a folder in SkyVault, and then decide to cancel the transfer, the file will still transfer into SkyVault. This is because unless the client-server connection is very slow or the file is very big, the file transfers too quickly to be cancelled. The Cancel action works best when transferring multiple files - the last transferred file will remain in SkyVault, however the other files will not be transferred.

Unable to connect to SkyVault message

In the SkyVault Outlook Client, you might see a message indicating that you cannot connect to SkyVault. This is either because your SkyVault repository is not running, or you have isses with your setup. From the SkyVault Client toolbar, check that your SkyVault credentials are correct in Configure > Connection and click Check connection. You can also enable debugging in Configure > Extended to gain more information on the problem. You will need to provide this log if you need SkyVault support to resolve your problem.