Troubleshooting CIFS

To troubleshoot this issue, perform the following steps, testing after each step to determine if the issue is resolved. If the issue is not resolved, continue to the next item in the list.

• Check if SkyVault has finished loading. Look for a Server startup message in the log file.
• Does the connection work if you use the IP address instead of the host name.
• Check if SkyVault Share shows the nbtstat -n message on the Windows server.
• Check if SkyVault Share shows the nbtstat -na <server ip> message on the client machine.
• Enable all the NB-Name-In and NB-Session_In rules by navigating to Windows Firewall Advanced Settings > Inbound Rules > File and Printer Sharing tab.
• Check if SkyVault can bind to the necessary ports. To do so, check for errors in the log file related to java.net.BindException errors.
• Change the cifs.serverName property and restart SkyVault.
• If using Windows server, verify that the following DLLs are available to SkyVault (usually in C:\Alfresco\tomcat\bin):
  • Win32NetBIOS.dll
  • Win32NetBIOSx64.dll
  • Win32Utils.dll
  • Win32Utilsx64.dll

    These DLLs handle the connection between the native CIFS server and SkyVault.

• Finally, if you can connect to the SkyVault server but cannot authenticate your login details, check if you can use the same user name and password to login to Share.