This section provides help for diagnosing and resolving any SkyVault issues
you may encounter.
For additional help, refer to the following:
- SkyVault Support Portal (http://support.alfresco.com)
- Admin Console in SkyVault Explorer to view various installation and setup information
- SkyVault Installation forum (http://forums.alfresco.com/)
- Debugging a SkyVault installation When developing add-ins, fixing bugs, or changing SkyVault from the source code, it is helpful to debug an instance of SkyVault running on a standard application server. This section outlines the steps needed to configure SkyVault and Eclipse to provide a real-time view of the server and to troubleshoot issues by stepping through the code line by line.
- Debugging an upgrade The startup log is important to help SkyVault Support diagnose any issues that might arise as a result of the upgrade.
- Setting log levels The log4j.properties file lets you configure logging levels to provide debugging information when troubleshooting. To set up logging policies, you must prepend log4j.logger to the class name you want to log to, and set the logging level. You can set the log level dynamically using the JMX client.
- Error messages This section lists possible issues you may encounter when installing SkyVault and suggests possible remedies.
- Troubleshooting an upgrade This section provides help for diagnosing and resolving any issues that might arise as a result of an upgrade.
- Troubleshooting rules and actions This topic provides additional troubleshooting tips when working with rules and actions.
- Troubleshooting clustering This topic provides additional troubleshooting tips for testing cache clustering.
- Troubleshooting OpenOffice subsystems Use this information to troubleshoot the OpenOffice subsystems.
- Troubleshooting the JMX Dumper This section provides help for troubleshooting the JMX Dumper.
- Troubleshooting NFS This section provides help for diagnosing and resolving any issues that might arise when configuring NFS.
- Troubleshooting CIFS This section provides help for diagnosing and resolving any issues that might arise when configuring CIFS.
- Troubleshooting NTLM This section provides help for diagnosing and resolving any issues that might arise when configuring NTLM.
- Troubleshooting WebDAV Diagnose and resolve issues that might arise when configuring WebDAV.
- OpenLDAP tips This section shows a sample configuration file.
- Active Directory tips This section describes the tips for using Active Directory with the LDAP synchronization.
- Troubleshooting SMTP inbound email using StartTLS For StartTLS support to work for inbound email, you must configure SSL for Java.
- Handling a higher rate of outbound TCP connections If you are using the SkyVault Web Services API on a Windows client and frequently see errors such as java.net.BindException: Address already in use: connect in the client application, you may need to tune the client operating system parameters so that it can handle a higher rate of outbound TCP connections.
- Troubleshooting JavaScript Debugger If starting the JavaScript Debugger on Microsoft Windows generates an exception, you can provide a batch file to start SkyVault as a service to work around the issue.
- Troubleshooting IMAP Use this information to troubleshoot IMAP problems.
- Troubleshooting schema-related problems This topic provides an introduction to the Schema Difference Tool.
Parent topic: SkyVault 2.0