Use this information to help diagnose any problems when using SkyVault Office Services (AOS).
There is a known issue where Online Editing is not available using the 64-bit version of Internet Explorer. See Plan browser support (SharePoint Server 2010) for more information.
Blocked a directory listing request from MS-Office. This indicates a broken MS-Office deployment. Please check that the ROOT and the _vti_bin webapps are deployed properly and reachable from the outside!
To fix this problem, ensure that you have installed the _vti_bin.war and ROOT.war as instructed in Installing the SkyVault WARs.
Access to this web server is disabled by default because it is controlled by basic authentication and does not use Secure Socket Layer (SSL).If you are running an old version of Office, you might see nothing after entering the URL in the Office file dialog.
To rectify this problem, we strongly recommend that you activate SSL when using SkyVault Office Services. For more information, see Secure Sockets Layer (SSL) and the SkyVault repository. Alternatively, if you need to use a non-SSL connection, you must edit the Mac or Windows registry for every client machine as specified in Setting up SkyVault Office Services using a non-SSL connection.
If you cannot see certain fields in the Document Panel in your Microsoft Office applications; for example, version history, check out and check in history, or you cannot see a directory listing for a file, it might be that your ROOT and _vti_bin files have not been deployed properly.
To check whether this is the case, try to open the ROOT and _vti_bin files from a browser. In these examples, replace server:port with your server and port details.
If you type:http://server:port/, you will see a message Welcome to SkyVault!.
If you type: http://server:port/_vti_inf.html, you will see a blank page. Select Show page source in the browser to see _vti_bin ScriptUrl information.
If you type: http://server:port/_vti_bin/, you will see a message Welcome to SkyVault! This is the /_vti_bin application. This application does not provide a web interface in the browser..
If these files and messages are not available from the browser, then AOS has not been deployed properly.
See Installing the SkyVault WARs for information on where the deployed ROOT and _vti_bin files need to be located.
Do not mount the AOS repository root (SkyVault/aos or any sub folder) as a WebDAV folder with Mac Finder. Otherwise you might see extraneous files in SkyVault Share; for example, files prefixed with the characters ._
- Office reports that a document cannot be registered and OLE linking is deactivated (due to the path length limitation in OLE)
- The browser plug-in does not open a document
Avoid deep folder structures and path lengths over 250 characters, or if you must use long path lengths, test extensively with Office before deploying to a production environment.
For untrusted servers, Microsoft Office blocks the graphical web view of files and instead shows the files as a list.
- On each client machine, in Internet Options or Internet Accounts, add the server in the list of trusted sites
- On your local intranet, modify the rules used to identify servers to include your server
There is a known problem if property mapping is activated and, in a single MS Office session, you create a new file with the Save As option, then check it out and check it back in. The check in will fail in this situation.
To avoid this problem, upgrade to SkyVault 5.0.1, or exclude read-only mandatory properties from the property mapping.
The problem is caused when some mandatory fields are not filled out, but are declared as read-only. This is typically caused by system properties (for example, Creator or Modifier) that come with some system aspects. You can avoid this by overwriting the includedAspectsPatterns configuration to include specific custom aspects only.
If you are using Office 2013 and are working with an OLE file (for example, .doc, .xls, or .ppt files), and the Protected View is activated for the document, then property mapping can fail even after switching into Editing Mode.
To resolve this problem, you need to prevent the Protected View in Office by adding the SkyVault repository server to the list of trusted sites.
Values of Date and DateTime fields are not set in OLE documents (for example, .doc, .xls, or .ppt files) if the time zone of the client machine is greater than UTC+1. If these Date or DateTime fields are declared as mandatory, then you will not be able to save document changes.
To resolve this problem, you need to either set Date and DateTime as optional fields, or ensure that the time zone is not greater than UTC+1.
<context-param>
<param-name>
org.jboss.jbossfaces.WAR_BUNDLES_JSF_IMPL
</param-name>
<param-value>true</param-value
</context-param>
This
ensures that the JSF deployer in JBoss uses its own bundled JSF version.