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Troubleshooting an upgrade

Use these tips for diagnosing and resolving any issues that might arise as a result of an upgrade.
  1. Immediately after starting the SkyVault server, make a copy of the SkyVault.log file.
  2. In the SkyVault.log file, note the locations of the temporary files containing the SQL statements executed during the upgrade, and make a copy of these temporary files.
  3. Submit the log file and temporary files to SkyVault Support.