Troubleshooting Media Management

Use this information to help diagnose any problems when using Media Management.

Video proxy generation starts but does not complete

If the timeout value for video transformation is too low, it is likely that videos will not load in SkyVault Share. In some setups, the content.transformer.default.timeoutMs setting might be limited. To resolve this problem, set the following option in your SkyVault-global.properties file :

content.transformer.default.timeoutMs=64800000

and check that this value is not being overridden by JMX.

Error in SkyVault log if FFmpeg is not installed, thumbnails not available

If you preview a video or image and you do not have FFmpeg installed, you will see an error in the SkyVault.log file, for example:

ERROR [org.springframework.extensions.webscripts.AbstractRuntime] [http-apr-8080-exec-11]  Exception from executeScript - redirecting to status template error:  03220008 
The content node was not specified so the content cannot be streamed to the client: classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js org.springframework.extensions.webscripts.WebScriptException: 03220008  
The content node was not specified so the content cannot be streamed to  the client: classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js

The error message should not affect the ability to preview the video, however thumbnails will not be available. Install FFmpeg to resolve this error.

Error when running ImageMagick: RegistryKeyLookupFailed, CoderModulesPath

If you see a CoderModulesPath error, it might be because the file type that you are trying to transform has not been added to the DELEGATES list for ImageMagick. To check which delegates are supported, run the command:

convert -version

from the ImageMagick installation directory. The delegates supported are listed in the results.

If you are using RAW image formats, you must install an ImageMagick delegate, for example, UFRaw.

Unable to create proxy when loading video

When you load a video in SkyVault Share, if you receive the message Could not create proxy, try viewing or downloading the source, you need to include the correct proxy, for example, H.264. See FFmpeg for more information.

Failure loading images or video in SkyVault Share

If you do not have FFmpeg or ImageMagick available to Java, then you will not be able to view images and video in SkyVault Share. Ensure that Java has FFmpeg and ImageMagick on its command line path, or define the path location in your SkyVault-global.properties file. See See step 7 of Installing Media Management for information on how to set these in the SkyVault-global.properties file.

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