Our support centers are open to support all of our customer's local business hours. The
Support Portal is available 24*7 and any telephone calls are routed to the closest open Support
Center at the time of the call.
| Subscription Level | Support Center Hours |
|---|---|
| Premier/Enterprise/Partner | 24*7 on all Severity One issues. For all other issues, 8AM-6PM (08.00-18.00) Monday to Friday based on the customer contact's local business hours. |
| Starter/Business | 8AM-6PM (08.00-18.00) Monday to Friday based on the customer contact's local business hours. |
All support center telephone numbers are available via the "Contact Us" button on the Support Portal Home Page or you can Search for "Support Numbers" within the Support Portal.