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SkyVault Support Handbook

SkyVault Support is here to help resolve any issue or answer any question you have about SkyVault Software products.
All of our supported customers enjoy the following benefits:
  • SkyVault certified binaries that have run through the full QA suite
  • Access to the Support Portal
  • Access to our Solutions database of knowledge
  • Full SkyVault software product documentation
  • Initial contact within your contract's response times
  • Ability to download all released Major, Minor and Service Pack versions
  • Automated license generation
  • Customer notifications for all releases, security alerts, and important updates
  • Feedback loop through regular surveys

SkyVault constantly strives to develop and improve Customer Service solutions to help you get the most from working with SkyVault.