There are a number of ways to contact SkyVault support.
- Who to Contact? You have an issue, where do you go for help? If you are not sure, please do log it with support, but here is a high level guide on who can help with what.
- Support contacts When your support contract was activated, we asked for the names and details of support contacts who would log all your support cases.
- Support issue resources and case logging The Support Portal has a variety of self-service tools. You can also log a support case in this portal.
- Useful Details Please help us to help you by including the following details when you log a call:
- Support Case Lifecycle You have contacted support using the Support Portal or the telephone, so what happens next?
- Ensuring Good Communication If you are planning on going on vacation or are otherwise unavailable for an extended period of time, please either request we move your cases to another support contact in your organization or request that we place any of your open cases into the "On Hold" status.
- Escalating An Issue Occasionally, an issue requires a faster response, more attention, and a deeper understanding of the impact on your business.
Parent topic: Welcome