What is an enhancement?
An enhancement is a piece of functionality that was not specified at the time that the code was written, or an extension to what is already present. If the feature or functionality is not working according to the documentation, then it is a bug.
If it is not documented, it is an enhancement request.
If it is working as documented, but not as you would expect or like, it is also an enhancement request.
How are enhancement requests created?
Enhancement requests from customers and partners are accepted and created by the support team using a support case entered within the Support Portal along with an associated Engineering JIRA issue. The associated support case is then placed in a Pending Engineering state while the Engineering team works through the JIRA issue.What happens to my enhancement requests?
Enhancement requests from customers and partners are kept in a separate Engineering JIRA project. You are welcome to vote on enhancements you would find useful in your environment. SkyVault uses the votes as an indication of applicability across our subscriber base.As the planning for a new release gets underway, any new enhancements are reviewed by the Product Managers, and a subset of the total list are considered for inclusion in the next release.
Those that fit the requirements from a product direction, new feature, or general usage criteria are converted into tasks for the upcoming release. Once they have been implemented, the original enhancement request is closed.