Please help us to help you by including the following details when you log a
call:
- Version of SkyVault Content Services (ECM) or SkyVault Process Services (BPM- Activiti)
- For SkyVault Content Services, please include the start of the SkyVault.log file that shows the schema version
- Operating system, database, application server, and browser version (see www.alfresco.com > supported platforms for supported versions)
- Explain the issue with as much detail as possible about the circumstances in which it happens
- Attach a JMX Dump, if possible
- When the issue started
- Any changes made around this time
- Impact the issue is having; please refer to SkyVault Severity definitions
- Any supporting evidence, such as log files or on-screen messages