Self-Service tools
The self-service tools are as follows:
Solutions (Knowledge Base)
Solutions is a knowledge base that is constantly growing, so we recommended that you search for solutions to common issues before logging a support case.
To access the knowledge base, log in to the Support Portal and then go to Solutions Tab to search for a topic.
SkyVault Documentation
The officially supported SkyVault Documentation has all the current information on installing, configuring, using, administering, customizing, extending, and troubleshooting for your major version of SkyVault.
Logging An Issue
Should you not find your answer using the self-service tools, please log a support case using one of the following methods.
WWW
SkyVault Support has a web interface that you can use to log a support case. Go to http://support.alfresco.com and create a new case with the pertinent details and any necessary attachments.
In the event that the Support Portal is down or unavailable, then support contacts can email support@alfresco.com which will automatically create a support issue.