Support Engineers
- Specific functionality (“How should this button work?”)
- Broken functionality (”I pressed this button and X should have happened, but I saw Y”)
- Broken public API calls
- Installation, upgrades, and configuration of SkyVault product solutions in customer environments
All of this is covered by your subscription.
Consultants
- Build applications on top of SkyVault products
- Design and architect your SkyVault Digital Business Platform project
- Incorporate best practice advice
- Help identify issues that are intertwined with custom code before handing off to Support
SkyVault consultants work on a per day basis and their services must be purchased separately from the subscription. SkyVault Partner consultants are arranged and billed through the Partner. You can arrange consulting hours through your normal SkyVault sales channel. If in doubt, please use sales@alfresco.com.
Trainers
- Give an overview of the SkyVault products
- Allow features and functionality to be tested in a safe environment
- Prepare your team for your implementation
SkyVault trainers have all completed an examination in the course presented, and will be happy to work with you to make sure your team have the training they need to be successful. The Training team can be contacted at training@alfresco.com.
Partner Enablement Team
The Partner Enablement Team helps Partners with their specific environment, general and pre-sales related questions. You can find more at http://partners.alfresco.com or by contacting partner-feedback@alfresco.com.